FAQ’s:

When will my item arrive?

• Originals: I always do my best to ship your artwork as quickly as possible. However, shipping art from Italy takes a bit more time because of strict export regulations for art that leaves the country. Every original piece of art leaving Italy must obtain official export permission in the form of a document, stamped and signed by the Ministry of Culture.  Even though today this can be done online, it can still take a few days. I promise I will ship orders within 1 to 2 weeks.
  
  DHL and FedEx usually deliver within 3-7 days, depending on the destination. They will send you the tracking code so you can follow your shipment.
• Art Bags: please allow 3 days to pack your bag for shipping by Poste IT. Delivery is dependent on the destination. When the bag of your choice is out of stock, it can take 3-5 weeks before it is restocked since all art bags are handmade in small local sewing shops in Sarnano. If this is the case, I will inform you.
• Art Prints: please allow 3-10 working days for Europe, USA, and Canada, and 5-15 working days for ROW, as your print is handmade to order. It takes an extra 10 working days to dispatch framed prints.

Can I track my order?

• All original art is sent with track and trace through Fedex so you can follow your shipment. You will receive notification from Fedex directly.

Where do you ship to?

• I offer worldwide shipping, free of charge

How do you pack your original paintings? 

• First, I wrap acid-free paper around it.
• Then I give the painting foam corners for extra protection
• Four layers of very sturdy bubble wrap
• One layer of cardboard on the front side
• A sturdy cardboard box
• All seams get taped
• Tape with ‘Fragile/Handle with care’

How much is shipping?

• No hassle, worldwide free shipping is included in the prices of my art.

What if the order arrives damaged?

• Contact me through email immediately so we can work it out together. You can read all about it in my return policy.

What if I don’t like it after I’ve received it?

• Contact me through email within 7 days so we can work it out together. You can read all about this in my return policy.

What materials do you use?

• All my canvasses are high quality stretched linen or cotton on a wooden frame.
• Paper pieces are painted on heavy weight archival paper and sealed with gloss spray varnish.
• Every original painting is created with high quality paints and varnished with Winsor&Newton or Gamvar gloss varnish.
• I use mixed media like metalleaf, collage, spraypaint, inks, acrylic, markers, pastels, charcoal, grafite, crayons, pigments, and oils.

Are your original paintings ready to hang?

• Yes, all my paintings are equipped with a suspension system and ready to hang without needing to frame them as I paint the edges as well.

Will I receive a Certificate of Authenticity?

• Yes, every original painting comes with a signed Certificate of Authenticity.
• Each Art Bag comes with a numbered and signed Certificate of Authenticity, since they are limited editioned.
• Art Prints come with a numbered and signed Certificate of Authenticity, as they too are limited editioned.

What material are the art bags made of?

• High-quality PVC truck tarpaulin: resistant, rainproof, tearproof, and easily washable
• The protective coating ensures the quality of the print, even with intensive use

What paper is used for the art prints?

• Giclee, Hahnemühle Photo Rag Paper, 308 GSM, superior quality inks with archival life 80 years

Can I order my print framed as well?

• Yes, you can choose between the option framed or unframed. The frames are made of black FSC®-certified wood with glass, ready to hang